1. Where is Wisdom C Furniture located?
Our showroom is located at:
Wisdom C Furniture
Unit 3, 31 Elgar Road
Derrimut VIC 3026, Australia
Customers are welcome to visit our showroom to view our furniture before making a purchase.
If you are looking for a particular product, we recommend contacting us before visiting to confirm that the item is currently available to view.
2. Can I view the furniture before purchasing?
Yes. You are welcome to visit our Derrimut showroom to view our products before making a purchase.
As stock and display availability may change, please contact us before visiting if you would like to see a specific product.
3. How much is delivery?
Delivery fees are calculated automatically at checkout based on your delivery postcode.
Simply enter your delivery address at checkout to see the applicable delivery fee.
4. How long does delivery take?
If the product is in stock, we will normally arrange dispatch approximately one week after your order is placed.
Delivery time may vary depending on your location, delivery schedule and other circumstances.
We will contact you regarding the delivery arrangements where required.
5. What happens if the product is out of stock?
If an item you have ordered is unavailable, we will contact you to discuss the available options.
Depending on your preference and product availability, you may choose to:
- Change to another available product or style; or
- Place a pre-order for the unavailable product.
For pre-order items, the estimated waiting period is generally 2–3 months.
Please note that pre-order timeframes are estimates and may vary due to manufacturing, international shipping, customs or other circumstances outside our reasonable control. We will provide updates where appropriate.
6. Does delivery include assembly?
For marble tables, standard assembly and installation are included when you choose our delivery service.
Please note that chair assembly is not included.
Our standard delivery service also does not include the removal or disposal of cardboard, foam, wooden crates, packaging materials, old furniture or other rubbish.
7. Do I need to tell you if there are stairs?
Yes. Please inform us before delivery if there are any stairs or steps at your property or anywhere along the delivery access route.
We do not charge an additional fee simply because there are stairs. However, we need to know in advance so that we can make appropriate arrangements for our delivery team.
If stairs or other significant access restrictions were not disclosed before delivery and our delivery team determines that the furniture cannot be delivered safely, we may be unable to complete the delivery on that day.
A new delivery may need to be arranged.
8. Do you deliver to apartments?
Yes.
For apartment deliveries, customers are responsible for arranging suitable access before our delivery team arrives.
This may include:
- A suitable and legal parking or loading area;
- Loading dock access;
- Lift access or lift bookings;
- Building or security access; and
- Any permission required by building management.
Please inform us of any access restrictions before delivery.
If suitable access or parking is unavailable and our team cannot safely complete the delivery, the delivery may need to be rescheduled.
9. What should I check before ordering large furniture?
Please check both the product dimensions and your property access before ordering.
You should make sure the furniture can reasonably fit through your doors, hallways, stairways, lifts and other access points.
Customers are responsible for ensuring that there is sufficient and safe access for delivery.
If you are unsure, please contact us before placing your order.
10. Can I collect my order myself?
Yes. Customer pick-up is available from our Derrimut location:
Wisdom C Furniture
Unit 3, 31 Elgar Road
Derrimut VIC 3026
Please contact us or wait for confirmation that your order is ready before coming to collect it.
Customers must inspect their products carefully at the time of collection and notify our staff immediately if there is any visible damage, including cracks, chips or scratches.
Once the product has been inspected and accepted in good condition, the customer is responsible for safely loading, securing, transporting, unloading and handling the product.
Subject to the Australian Consumer Law, damage caused after collection by transportation, loading, unloading, impact, dropping or improper handling is not eligible for a refund, exchange or replacement.
11. What happens if my marble table is damaged during delivery?
If your marble table is delivered by Wisdom C Furniture and our team finds that the table is damaged at the time of delivery or installation, please notify our delivery staff immediately.
We will arrange a replacement and organise another delivery for the replacement product.
This does not affect your rights under the Australian Consumer Law.
12. Are marble patterns and colours exactly the same as the photos?
No. Marble is a natural material, which means every piece is unique.
Natural variations in colour, veining, pattern, texture and shade are normal characteristics of marble and are not normally considered defects.
The product you receive may therefore have different natural patterns or veining from the product shown in photographs or displayed in our showroom.
13. Can I choose the exact marble pattern?
Unless otherwise agreed for a particular order, we cannot guarantee an exact marble pattern, colour or veining because of the natural variation between individual pieces.
If the appearance of a particular marble piece is important to you, please contact us before purchasing to discuss the available options.
14. Can I return a product if I change my mind?
We are not required to provide a refund or exchange simply because you change your mind, choose the wrong size or colour, or decide that the product is no longer suitable.
Any change-of-mind return that we choose to offer will be subject to our Returns and Refund Policy.
This does not affect your rights under the Australian Consumer Law in relation to faulty or non-compliant products.
15. What if I receive a faulty product?
If you believe your product is faulty, please contact us as soon as possible.
Please provide your order details, a description of the issue and clear photographs or videos where appropriate.
We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.
16. Is accidental or customer-caused damage covered?
Damage caused by accidental impact, dropping, dragging, improper transportation, incorrect handling or installation, misuse, unsuitable cleaning products or other customer-caused circumstances is not considered a manufacturing defect.
Subject to your rights under the Australian Consumer Law, this type of damage is not eligible for a refund, exchange or replacement.
17. What payment methods do you accept?
For online orders, we accept major credit card payments through our website.
Customers may also contact us to arrange payment by bank transfer.
Alternatively, payment can be made directly at our Derrimut showroom.
Please contact us if you would like to arrange a bank transfer or in-store payment.
18. Can I pay in-store?
Yes. You are welcome to visit our Derrimut showroom to view our products and make payment in-store.
Please contact us before visiting if you would like to confirm the availability of a particular product.
19. How should I care for marble furniture?
Marble is a natural material and should be handled with care.
Avoid acidic or abrasive cleaning products, strong chemicals and dragging heavy or sharp objects across the marble surface.
Spills should be cleaned promptly using a suitable cleaning method for natural stone.
Take particular care when moving marble furniture, as strong impact, dropping or improper handling may cause cracking or chipping.
20. How can I contact Wisdom C Furniture?
For product enquiries, stock availability, pre-orders, delivery arrangements or after-sales support, please contact us:
Wisdom C Furniture
Showroom: Unit 3, 31 Elgar Road, Derrimut VIC 3026, Australia
Phone: 0481 352 766
Email: wisdomchenptyltd@163.com